Support
Stuck, or something not working the way you'd expect? We're a small studio, and every email is read by a person.
Write to us
Tell us your device and iOS version, and what happened. We usually reply within a day or two.
Restoring Humble Video Plus
If you bought Plus and it isn't showing, open Settings in the app (the gear on Your slideshows) and tapRestore purchase. Make sure you're signed in with the same Apple Account you bought it with. Family members get Plus through Family Sharing once it's turned on for purchases.
My export paused
Keep Humble Video open while it makes your video. If you switch apps or lock the screen, it pauses and picks up where it left off when you come back. Long slideshows and 4K take longer; the screen stays on while it works.
"Not enough space"
Videos need room while they're made, especially in 4K. Free up some space in Settings › General › iPhone Storage, then export again.
A song or clip won't play
Some audio files from Files are protected or in a format iOS can't open, and the Music sheet will say so. Try a different copy of the song. For video clips, make sure the clip has finished downloading from iCloud Photos.
Refunds
Purchases go through Apple, so refunds do too: visit reportaproblem.apple.com. If Plus is refunded, your slideshows stay; the free limits apply again to new photos and exports.
Privacy
Humble Video collects nothing. The details are in the privacy policy.